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1. What is Crokinole?

Crokinole is a board game that combines elements of shuffleboard and curling. It is played on a round wooden board with a hole in the center, and the objective is to flick discs into the center hole while knocking your opponent's discs off the board.

2. What products do you offer?

We specialize in selling Crokinole board games and accessories. Our product range includes 'dark' and 'lite' tournament boards, a complete set of 26 discs, and carrom powder for smoother gameplay.

3. Are your Crokinole products suitable for tournaments?

Yes, our Crokinole products are designed to meet the standards of tournaments worldwide. They are made with high-quality materials and provide a professional gaming experience.

4. Can players of all ages enjoy Crokinole?

Absolutely! Crokinole is a game that can be enjoyed by players of all ages. It is a great way to spend quality time with family and friends, and it offers hours of fun and friendly competition.

5. What is your return policy?

We have a 14-day return policy. If you are not satisfied with your purchase, you can request a return within 14 days of receiving the item. Please make sure the item is in the same condition as when you received it, with all tags and in its original packaging.

6. How do I initiate a return?

To start a return, please contact us at info@croki.eu. We will provide you with a return shipping label and instructions on where to send the package. Please note that returns sent without prior authorization will not be accepted.

7. What if my item is damaged or defective?

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will evaluate the issue and make it right by either replacing the item or providing a refund.

8. Do you offer exchanges?

At the moment, we do not offer direct exchanges. The fastest way to get the item you want is to return the original item and make a separate purchase for the new item.

9. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

10. How are orders shipped and what are the shipping costs?

All our orders are shipped via trustworthy carriers with tracking numbers. Shipping costs vary depending on the destination. For orders within the Netherlands and Belgium, shipping is free for Crokinole packs. For other European countries and the UK, shipping costs apply based on order value. Please refer to our Shipping Policy for more details.

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